- GROOMING RATES -
FAQ / Terms & Conditions:
When can I start to groom my pet?
We encourage introducing grooming during puppy hood however all dogs must finish the necessary vaccines before coming. This is to protect your own pet. We will not be responsible if your pet catches a virus due to in-sufficient or not up-to-date vaccinations.
Why do you charge more for a senior / aggressive / matted dog?
Each grooming session is allocated a time frame, the number of dogs a Groomer can groom a day is limited. If your dog requires more time, it will only be fair to charge accordingly.
Can I choose not to de-tick my dog or de-flea my cat? I just need it shaved down, I will do the rest myself.
Unfortunately not. Be a responsible owner and inform us. De-ticking or De-fleaing is mandatory to safeguard other clients within the premises. If your pet is already checked-in for grooming and found to have ticks, a charge will be billed to you for cleaning even if you choose not to proceed. You will be asked to collect your pet immediately after which we will bill you for every 15 minutes at $30. This policy has helped us remain tick-free for the last ten years and we would like to remain so.
I would like to choose my Groomer, is that possible?
Yes you may choose your groomer, otherwise a Groomer will be assigned to you. Different Groomers charge differently, according to experience, position and certification.
Why are there different charges between the groomers?
Charges are according to experience and or Certification of the Groomer. Like yourself, Groomers also have their wages increased over-time and experience. If your preferred Groomer has risen through the ranks, his or her fees will also be adjusted accordingly. You may choose another Groomer if you do not wish to pay more and another Groomer will be assigned to the session. Always remember no two grooms are the same, even by the same groomer. Results defer with each Groomer and groom as grooming is done by a person and not a machine. DO NOT request for the same results of a Senior Groomer from a Junior Groomer.
What happens if an injury occurs during grooming?
We want your pet's grooming to be a pleasant experience here at Art of Pets. However, accidents can occur during grooming. Should such a misfortune happen, we will appoint a Vet of our choice to handle the matter. Depending on the severity and how much fault lies with us, we will make a capped amount of medical compensation. This compensation only covers immediate action required by the Vet, no after-care, related conditions for example bed sores, inflamed skin etc or follow-up will be covered. This is to protect the establishment, preventing customers from making unreasonable claims. Remember we are only Groomers, over-compensation by any Grooming Establishment or Groomers will only drive cost up and in-evitable price increases and not to mention, extremely unfair to the establishment or its Groomers. We are working with sharp objects on moving targets, it is never easy and especially so when the pet does not co-operate. If your Pet jumps off the Grooming Table, we are not liable as the necessary restraints are already in place. Pre-existing conditions are not covered as well. For example, a dog who has hip problem may feel discomfort after grooming having stood for a period of time. A dog with sensitive skin or matted coat may present skin irritation after grooming. Heart attacks can occur during or after grooming IF your pet already has a pre-existing heart condition. We cannot possibly be responsible for results of pre-existing conditions.
What happens if my Pet injures the Groomer or any persons working for the Establishment?
A capped medical compensation depending on the severity may be required to be fair. Once a groomer is injured, he or she will not be able to work for a period of time. Always inform us if your dog is aggressive so we can be extra careful. We love animals but we do not deserve to be put in dangerous situations. A serious injury can cause a Groomer to be handicapped or maimed for life. Who will then be responsible?
Will you decline to groom my Pet?
Yes, we reserve the right to decline providing services should the situation be assessed as dangerous to the Pet or the Groomer.
What if you are unable to complete my Pet's Grooming?
Depending on how far the grooming has gone, a full or partial charge will be billed. This usually applies to difficult-to-handle pets. (sick, unable to stand, aggressive).
All Terms and Conditions apply the moment your pet steps in for grooming.
Updated on 26 June 2018.